Anyone who is a part of a courier company understands the challenge severe weather brings to the success of a courier company. A national distribution service such as Naparex faces the challenge of battling all of the elements throughout the year. While a local or regional courier company in the Midwest for example can be prepared for blizzards in the winter and flooding and severe thunderstorms in the summer, Naparex must be prepared for weather conditions across the country at any point in the year.
When customers request direct service during inclement weather it is the expectation that dispatch and the courier will do everything in their power to get the package there quickly and safely. When a threat of a severe storm is in the area dispatchers often have to have their eye on the radar so that they can warn both the drivers and the customer of a delay in service.
While a lot of businesses have the opportunity to shut down during severe inclement weather; like the snow storms that pounded the Midwest and east coast this past winter, a courier company is not one of them. We have to be available for the work that businesses that stay open need done and for the residents who can’t leave their homes.
This sort of work is managed in a few different ways. Naparex relies on websites like the Weather Channel website to alert us hours before we are to expect any serious weather. This way we can try and get our scheduled deliveries finished with early for the day if possible. This also gives dispatch the opportunity to line up drivers that have vehicles available to handle the elements. Most important, dispatch will monitor the road conditions by visiting a number of different state’s websites, this way we can keep the driver’s safe.
Filed under Courier and Messenger, Customer Service, Independent Contractors by Hayley O'Hara


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